Privacy Policy

At Eidarat Hjozat, we place great importance on user privacy and the protection of personal information. This Privacy Policy explains how we collect, use, store, and protect personal information when you use the application and its related services.

Please read this Privacy Policy carefully to understand how we handle your information. By using the application, you acknowledge that you have read and understood this Privacy Policy, to the extent permitted by applicable law.

1. Information We Collect

We may collect information that users provide when using the application or accessing its services, which may include:

Name.
Phone number.
OTP verification code.
Appointment and booking information.
Selected branch and service information.
Account and profile information.
Medical reports and medical information made available to the user through the clinic, where applicable.
Any other information voluntarily provided through the application.

We may also collect certain technical information required to operate and improve the application, such as device type, operating system, application version, and certain information related to the use of our services.

2. How We Use Your Information

We use the information collected for purposes related to operating the application and providing its services, including:

Verifying the user's phone number and identity.
Receiving and managing appointment requests.
Managing appointment status, modifications, and cancellations.
Sending appointment confirmations and updates.
Sending appointment reminders.
Enabling users to access their medical reports after they have been reviewed and published.
Improving application performance and developing our services.
Providing technical support and assistance.
Sending general notifications and promotional announcements in accordance with applicable settings and requirements.
Protecting the application and preventing unauthorized access or misuse.
Complying with applicable legal and regulatory requirements.
3. Medical Information

The application may process medical information or reports entered or uploaded by the clinic or authorized personnel.

Such information is treated as private and sensitive information, and access is restricted to the relevant user and authorized personnel according to applicable permissions and procedures.

Medical reports will only become available to the user through the application after the relevant session has been completed and the report has been reviewed, approved, and published by the authorized party.

4. Sharing of Information

We do not sell, rent, or trade users' personal information to third parties.

Certain information may be shared with or made available to service providers that are required to support the platform and provide its services, such as SMS, notification, or technical service providers, in accordance with applicable laws and regulations and only to the extent necessary to provide the service.

Information may also be disclosed when required by law, a lawful order from a competent authority, or when necessary to protect legitimate rights and interests.

5. Data Protection

We implement appropriate technical and organizational measures to help protect personal information against unauthorized access, use, modification, or disclosure.

Access to information is restricted according to the permissions granted to authorized users and personnel.

However, no electronic or technological security measure can be guaranteed to be completely secure under all circumstances, and therefore absolute data security cannot be guaranteed.

6. Location Information

The application may request access to the user's location to help identify the nearest clinic branch.

Users may manually select a branch if they do not grant the application access to their location, subject to the features available in the application.

Location information is used only to the extent necessary to provide the relevant functionality.

7. Cookies and Similar Technologies

Digital services may use cookies or similar technologies when necessary to improve performance and user experience or for technical and analytical purposes.

The ability to control such technologies may vary depending on the device, operating system, or service being used.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable legal and regulatory requirements.

When information is no longer required, it may be deleted, destroyed, or otherwise handled in accordance with applicable policies, procedures, and legal requirements.

9. User Rights

Subject to applicable laws and regulations, users may have rights relating to their personal information, including the right to request access to, correction, updating, or deletion of their personal information where permitted by law.

Users may contact us through the contact details available within the application to inquire about their rights or submit a request concerning their personal information.

10. Children's Privacy

The application is not independently intended for children. Minors may only use the application in accordance with applicable legal requirements and, where required, under the supervision or consent of a parent or legal guardian.

If information relating to a minor is collected, it will be handled in accordance with applicable laws and regulations.

11. External Links and Services

The application may contain links to or integrations with websites or services operated by third parties.

We are not responsible for the privacy policies or data protection practices of such third parties. Users are therefore encouraged to review their respective privacy policies before using their services.

12. Notifications and Marketing Communications

The application may send notifications related to appointments, bookings, reports, and services, as well as general messages or promotional announcements in accordance with applicable settings and policies.

Notifications may contain information related to the service requested by the user, such as appointment status or report availability.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect technical, operational, or regulatory changes.

Updated versions will be published within the application, and users may be notified of significant changes through appropriate means.

We encourage users to review this Privacy Policy periodically to stay informed about any updates.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us through:

Email: [Email Address]
Phone: [Phone Number]

15. Acknowledgment

By using Eidarat Hjozat, the user acknowledges that they have read and understood this Privacy Policy and how their information may be handled as described herein, to the extent permitted by applicable law.

If you do not agree with any provision of this Privacy Policy, please discontinue using the application and contact us through the available contact details.